Pip Playbook — Refund & Cancellation Policy

• Cancel anytime yourself in Account → Subscription → Cancel — it takes under a minute, no email or phone call required.
• Cancellation takes effect at the end of your current paid period. You keep full Plus access until that date. We don't refund the remainder of a period, but we also never cut your access early.
• Your account, unlocked activities, children profiles, milestone checks, growth entries, and keepsakes stay saved on our servers — if you resubscribe later, everything is where you left it. Favorites and planner entries are stored locally on the device where you created them, so they stay with that device between subscriptions but don't sync across devices.

• Your card is not charged during the trial. Cancel any time before the trial ends and you pay nothing at all.
• If you don't cancel, the plan you chose begins automatically when the trial ends — we send you a reminder email 2 days before so there are no surprises.

• 30-day money-back guarantee — all plans. If Pip Plus isn't right for you, you can request a full refund within 30 days of any charge (monthly or annual, first payment or renewal). No questions asked.
• How to request a refund. Because our reseller Paddle.com is the Merchant of Record for your purchase, refunds are handled through Paddle. Visit paddle.net and look up your order using the email you paid with, or email support@pipplaybook.com and we'll help you through it.
• Billing mistakes (duplicate charges, charges after a confirmed cancellation, obvious errors): always refunded, even outside the 30-day window — just contact us or Paddle.
• Refunds are issued by Paddle to your original payment method and follow Paddle's standard processing timelines. How quickly the money appears in your account depends on Paddle and your bank.

Anything unclear, or a situation these rules don't quite fit? Email support@pipplaybook.com — a real person reads it, and we'd rather solve it with you directly than have you dispute a charge with your bank.